Normal support hours are M-F 7am - 5pm Arizona Time
After hours support is available 24x7x365 via our support phone number. You can leave a message that will be returned the following business day or state EMERGENCY and someone from the support team will contact you. After hours emergency support COULD incur additional charges.
Tickets opened via phone or email will receive an immediate ticket response with a ticket number and status. As the ticket is processed, you will receive ticket updates via email.
Service Level Agreements are as follows:
