Technical Support Specialist

We are seeking a detail-oriented, thorough, and organized Technical Support Specialist to join our growing team. In this position, you will be responsible for providing technical assistance and support to clients with computer systems, hardware, or software issues. You will also respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.

At ITG we live by our Vision Statement to passionately providing customized technology solutions to help companies be more efficient and profitable. We build strategic partnerships with our clients and communities. We value corporate social responsibility and integrity, and providing our team members an experience of growth, challenge, and balance.

Technical Support Specialist Job Responsibilities

  • Respond to customer tickets and issues on the phone, via email, in person, or through remote access
  • Troubleshoot Hardware and Software to ensure customer productivity
  • Work with software vendors to install, upgrade, and troubleshoot customer software
  • Troubleshoot and diagnose printer, scanner, and copier issues
  • Carries out software, network, and hardware performance tuning
  • Understand and troubleshoot basic networking issues on computers, printers, and other peripheral devices
  • Understand and troubleshoot basic VOIP phone functions
  • Maintain knowledge of current technology trends and new technologies
  • Document hardware and software updates
  • Prepares reference material for users by drafting operation instructions

Technical Support Specialist Qualifications/Skills

  • Excellent problem-solving and troubleshooting skills
  • The ability to communicate technical information in an accessible manner to non-technical users
  • Basic knowledge of networking principles and operating systems
  • Basic knowledge of printers, scanners, copiers, and other office equipment
  • Basic knowledge of VOIP phone systems
  • Excellent use of Google and online resources to troubleshoot issues
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Customer-service focus
  • Strong writing, communication, and collaboration skills
  • Team Player

Education, Experience, & Licensing Requirements

  • Associate‚Äôs degree or above in computer science, information systems, or related field, or equivalent experience
  • Prior experience working on a Helpdesk, in IT, or similar technical function

Benefits

  • Competitive Pay
  • Health Insurance Package (Medical, Dental, Vision)
  • Short/long-term disability and life insurance plans
  • 401k
  • Paid Vacation
  • Fun Working Environment
  • Flexible Scheduling
  • Remote Work
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