Technology Articles and Resources

Providing Customers With a Technology Plan for Continued Operations

December 1st, 2020 by admin

"We are in unprecedented times, but this doesn't mean businesses can't continue thriving," stated Mark Lasinis, CIO/Vice President of Technology of Imagine Technology Group. "With a shift in approach and proper technology, a business can set itself up for successful continued operations." Imagine Technology Group begins by evaluating an organization’s existing technology and then creates a plan to maximize operations and employee productivity with the proper technology that supports both remote and on-site workers. While more restrictions may be on the horizon, there is no reason why most businesses cannot adapt and thrive, especially when they have a strong technology plan.

Our technology plan is a simplified solution and consists of five main components.

  1. Ensure Effective Voice Communication
    Not all business phone systems are created equal. Many small to mid-sized businesses that use older systems faced severe challenges sending their employees home with the expectation to communicate effectively with customers and fellow employees. On the other hand, those companies that leverage today's cloud voice technology experienced a much easier and seamless transition.
  2. Cybersecure the Home Office
    With 45% of home office PCs being infected with malware most companies' critical information are at risk. Protecting home office PCs must be done with the same due diligence as PCs in the office. Cyberattacks are at an all-time high and hackers are preying on remote workers with greater frequency since the pandemic started.
  3. Proper Remote Workforce Management
    Imagine Technology Group is a premier Member of Technology Assurance Group, organization of leading managed technology services providers (MTSPs) in the United States and Canada representing $500 million in products and services. As a result, Imagine Technology Group possess the proper techniques and processes to successfully manage a remote workforce. In return, Imagine Technology Group teaches its customers these best practices so they can be successful in maximizing the performance of remote employees.
  4. Make Sure Home Office is Functional
    One of the best practices for managing a remote team is to meet over video conferencing as frequently as possible, instead of just via phone call. Employers need to make sure that employees have a functional home office with a PC/laptop that has a camera and mic to get the most out of videoconferencing meetings. Some employees also need access to a Printer/Scanner, in case the office is not fully paperless, yet.
  5. Provide Necessary Collaboration Tools
    Without being in physical proximity, employees must rely on collaborative tools like Microsoft Teams, video conferencing and instant messaging more than ever before, so these solutions need to be carefully selected so that they integrate well. Microsoft Teams comes with all of those features already built-in but employees need to know how to get the most out of it.

"Imagine Technology Group custom-tailors technology plans to meet specific needs for continued operations," commented Mark Lasinis. "We're taking a leadership position in the face of our current collective predicament, and proactively helping our customers persevere through restrictions or reopening guidelines."

ABOUT IMAGINE TECHNOLOGY GROUP

Imagine Technology Group (ITG), an Arizona owned and operated company offering our customers a single point of contact for all their office technology needs. ITG provides a wide variety of document management solutions, workflow improvements, Multi-function devices, VoIP phone systems, digital signage, managed network services and IT Solutions. With our manufactures' National Programs, we can provide service and support anywhere in the world. Our goal is to be our customer's "ONE SOURCE" for any office technology solution they might need. Through top-notch customer service, provided by well-trained employees, ITG manages your technology so you do not have to. To learn more about our products, services and support please contact ITG at 602-454-0720 or visit www.itgarizona.com.

Posted in: Press Release


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