8 Powerful Benefits of VoIP for Small Businesses

December 2nd, 2019 by admin

Close Up of Hands Using Smart Phone with Laptop and Headphones on Desk

By 2021 it’s estimated there will be over three billion mobile VoIP users. There has to be more than a few reasons this service is so popular, right?

The fact is, VoIP (Voice over Internet Protocol) for small businesses has become extremely popular in recent years, and if you are considering making a change, you may want to know some specific benefits it offers. If that’s the case, you’re in the right place.

Keep reading to learn about some specific benefits of VoIP for your small business here.

1. It’s a Cost-Effective Solution

One of the main benefits offered by VoIP is how much money you might save. With this service in use, you don’t have to worry about high long-distance charges, purchasing expensive equipment, or maintenance. All voice traffic is integrated into a single network.

While having the service setup initially may seem expensive, in the long run, you can save a lot by making the switch. It also helps you get more value from the internet connection you are already paying for.

2. Portability

The comfort and convenience offered by a VoIP phone system is something you can benefit from around the globe. With any broadband connection, you can log in to your VoIP telephone and get a dial tone immediately.

This is true, regardless of where you are. As long as you have internet access, there won’t be any problems regarding connecting to the service.

Also, you can access a VoIP system via email and when you are traveling. You just need to take your headset or your IP phone, and you can contact clients, staff, or others with a low call cost.

3. Multi-Functionality

There is much more to VoIP service than just making and receiving calls. Today’s VoIP systems use other communication services, such as faxes and voicemail delivered via email, video conferencing services, teleconferencing, presence information and instant messaging.

The multiple features offered by VoIP, including video conferencing, allow you to stay in contact with employees to talk about important issues.

This is true regardless of where they are currently located. Thanks to this modern method of communication, your employees don’t even have to be physically present in the office. In fact, you can remain connected while individuals are working from home or in another location around the world.

When you use a quality VoIP service, you can have your faxes and voicemails forwarded directly to your email. With this system, you can receive all your messages in a single location – your email. It also lets you forward or archive your messages.

4. Increased Flexibility

When you use VoIP, you can easily and quickly integrate software programs, such as remote conferencing, e-fax, and email through the internet all via your phone. With these features, you can easily multi-task, having the ability to access other applications, such as the internet, while you are on the phone.

Since you can also take along your adapter, you can carry on crucial conferences while you are on the go. Also, some services allow you to sync your devices together so they all ring at the same time. This lets you access your calls even if you aren’t at your office.

With more VoIP service providers recognizing how important smartphones are, there are some that provide mobile apps. This offers another layer of flexibility.

5. Security

Compare to some other analog telephone connections, VoIP is considered to be much more secure. The modern system has certain encryption protocols in place, which ensure that your data and calls are secure. This isn’t something that’s offered with traditional phone connections.

6. Increased Productivity

With VoIP, you can increase your productivity and the productivity of your employees by eliminating “phone tag.” This occurs when two people are attempting to reach one another by phone, but they can’t.

?Phone tag is something that can lead to reduced sales, increased levels of customer frustration, and that prevents a business from being able to grow. However, with VoIP, you can program your phone numbers so a call rings on several devices before being sent to voicemail. This reduces the chances of phone tag.

7. Automated Assistance

When you opt for VoIP you can also make use of automated assistance. With this, there’s a way to answer some of the most common questions a customer may have after hours. You can also use this feature to include announcements for those calling in and always provide superior levels of customer service.

8. Call Recording

When you use VoIP, you can record your calls. This lets you and your employee’s playback crucial calls, making sure that important messages aren’t missed.

With this type of modern phone system, you can also review the call logs to see what time of day most customers call in, how long the average call lasts and more helpful and relevant information.

Benefits of VoIP: Now You Know

If you have been considering making the switch to VoIP, as you can see there are more than a few reasons to do so. The fact is, this is just scratching the surface of all the benefits of VoIP.

If you want to learn more or have questions about how to make the switch to VoIP services, contact us. Our team can help with all your tech-related issues and ensure you receive superior service, regardless of what type of business you own or operate.

With our VoIP services, you can feel confident you will see all the benefits listed above, and more. What are you waiting for? Call today.

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