Director of ServiceRaul Rivera

Raul Rivera
  • 2019-Present: Imagine Technology Group – Director of Service
  • 2006-2019: FlexPrint – Director of Technical Services

Raul Rivera joined the ITG family in January of 2020 as Director of Service. Raul comes to us with years of experience in the office technology industry. Known for his strong drive, excellent interpersonal skills. Raul’s focus on business relationships and partnerships helps him promote a customer service first culture. Always focuses on the Big Picture and with both his communication and analytical skills, he has built a team with a vision to succeed. His many skills also include Strategic planning, Business development, planning and operations along with networking and consensus building.

Certifications:

  • Pro's Elite Group Service Management Operational Excellence and Profitability Improvement
  • Global Imaging Systems – The Leadership Development Program for Managers

Raul began his career in IT working for Entex Information Services. After 13 great years he left and joined Image MFG where he quickly was promoted to service manager. He was instrumental in building the service team into an efficient customer service leading organization. In 2006 Raul and his wife were offered the opportunity to leave the Windy City of Chicago and now make AZ their home. Raul and his wife are also involved with Christian ministries, with a heart for the lost and weary. Raul enjoys watching sports and is still a big fan of the Chicago teams (except for the Cubs)! He is the proud father of one daughter and 2 sons and is a firm believer of God and Family coming first.


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